Azure & OpenAI Services
Service Overview
At Myned AI, we offer a comprehensive suite of consulting services revolving around Azure OpenAI. Our team of seasoned AI experts and data scientists will guide your business through every step of AI integration, from conceptualization and development to deployment and maintenance. Leveraging the power of Microsoft Azure's robust cloud infrastructure and OpenAI's sophisticated AI models, we deliver solutions that are smart, scalable, and secure. Our Azure OpenAI Services are designed to help you harness the full potential of AI for your business, driving innovation and growth.
Service Features
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AI Integration and Deployment
Our team helps you understand how AI can solve your business challenges, providing strategic guidance on AI adoption and implementation.
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AI Strategy Consultation
We provide end-to-end services to integrate OpenAI technologies into your existing systems, all hosted on the highly scalable and secure Azure platform.
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Custom AI Model Development
We specialize in developing custom AI models tailored to your unique business needs using OpenAI's state-of-the-art machine learning algorithms.
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Maintenance and Support
Maintenance and Support: Post-deployment, we offer continuous support and maintenance services, ensuring your AI systems are running smoothly and efficiently.
Use Cases
Overview
AGCS, a prominent provider of innovative IT solutions, sought to enhance its Service Desk support by implementing an AI-powered chatbot. Myned AI, utilizing its proficiency in Azure OpenAI Services, Azure Cognitive Search, and Microsoft Teams, created a comprehensive solution to not only streamline AGCS's Level 0 and Level 1 support but also proactively monitor and manage IT issues.
The Challenge
AGCS was faced with the challenge of providing quick and efficient Level 0 and Level 1 Service Desk support to its customers. Due to an increasing number of customers demands and a diverse range of IT service queries, the company needed to automate and optimize its service desk operations. Additionally, AGCS was in search of a proactive tool to monitor and address potential issues with its clients' laptop performance, to prevent service disruptions.
The Solution
Myned AI proposed a solution that harnessed the
power of advanced technologies such as Azure OpenAI Services, Azure Cognitive
Search, and Microsoft Teams. The outcome was a state-of-the-art chatbot designed to
provide immediate, effective, and 24/7 customer support.
Key features of the solution included:
Microsoft Teams Agent Integration: The bot was seamlessly
integrated
into
Microsoft Teams using the Bot Framework, enabling direct and real-time customer
interaction through a familiar platform.
Email Agent Integration:
Power
Automate was utilized to integrate the bot with AGCS's email system, allowing it
to respond to customer queries and requests via email.
API for Agent
Actions:
The bot was equipped with the ability to interact with Azure Active Directory
and Microsoft 365 via API, enabling it to perform actions such as resetting
passwords, and modifying user settings.
ITSM Solution Integration:
The bot
was integrated with AGCS's ITSM solution, empowering it to log, monitor, update,
and close tickets automatically, thereby reducing the manual effort required by
the service desk team.
Proactive Laptop Monitoring: Using API
connectivity to
Intune, the bot was enabled to monitor laptop performance proactively, alerting
users to issues such as an app using excessive CPU and suggesting solutions.
The Impact
AGCS witnessed significant service desk
improvements with Myned's chatbot implementation. Automating Level 0 and Level 1
support resulted in faster response times, better resolution rates, and increased
customer satisfaction.
The proactive laptop monitoring feature also allowed AGCS to offer a more reliable
and uninterrupted service to its clients, reducing the number of performance-related
service calls and further enhancing customer satisfaction.
In short, the AI-powered chatbot by Myned AI has revolutionized AGCS's service desk
operations, increased the company's reputation as a trusted provider of innovative
and reliable IT solutions.
Overview
Axellon, a premier provider of cloud-native, data-centric .NET solutions, sought to enrich its flagship product, Entity Services, with advanced artificial intelligence capabilities. Myned AI, leveraging its deep expertise in Azure OpenAI Services, delivered a transformative solution that revolutionized the user experience on the Entity Services portal.
The Challenge
Axellon's clients, spanning industries like finance, healthcare, education, manufacturing, and retail, needed an intuitive and user-friendly way to define and create configuration files and data models on the Entity Services portal. Given the technical complexity associated with these tasks, a solution that could simplify these processes and make them more accessible to non-technical users was required.
The Solution
Myned proposed the integration of Azure OpenAI
into the Entity Services portal. The integration enabled a natural language
interface, allowing users to define and create configuration files and data models
using everyday language, thus making the process more intuitive and user-friendly.
Key features of the solution included:
Natural Language Interface for Configuration Files: Users can now
create
configuration files by giving commands or asking questions in natural language,
which are then interpreted by the Azure OpenAI-powered interface and translated
into
the appropriate technical tasks.
Natural Language Data Modeling: Similarly, users can define data
models using
natural language. The AI understands the user's intent and automatically
creates
the
data model accordingly.
Real-time Assistance and Guidance: The AI-powered interface
provides real-time
responses to user queries and guides them through the process of
creating
configuration files and data models, improving the overall user
experience.
User Training and Adaptation: The use of machine learning
enables the interface
to
learn from user interactions over time, adapt to individual user
preferences,
and
provide more personalized assistance.
The Impact
The integration of Azure OpenAI into Axellon's
Entity Services portal has significantly enhanced the user experience. Users,
irrespective of their technical expertise, can now easily define and create
configuration files and data models using natural language.
The solution has not only streamlined the process of creating configuration files
and data models but has also made it more accessible to a wider range of users. This
has led to increased user engagement and productivity, resulting in higher customer
satisfaction and improved business outcomes for Axellon's clients.
In conclusion, Myned's AI-powered solution has truly transformed Entity Services,
reinforcing Axellon's position as a top provider of user-friendly, data-centric .NET
solutions.
Overview
Winder.AI, an expert in creating machine learning custom solutions, collaborated with Myned AI to address a customer's need in the law domain. The customer required a solution capable of scanning a large body of legal text to find answers to predefined questions. If the answer was present, the system needed to provide the citation, the reasoning, and the index to the original text. The body of text included multiple law sections from different time periods and origins. Myned AI, leveraging its expertise in Azure OpenAI Services and Google Cloud, developed a comprehensive solution to meet this requirement.
The Challenge
The customer required a robust and intelligent solution to navigate through vast amounts of legal text. The solution had to accurately identify and extract specific information, provide the citation, reason for the conclusion, and reference the original text. Achieving this level of precision and accuracy in text analysis represents a considerable challenge, given the complexity of legal language and the extensive variety of documents.
The Solution
Myned AI proposed a solution that integrated
Azure OpenAI Services with Google Cloud services. The system hosted the functions
and API endpoints on Google Cloud, while Azure OpenAI Services powered the
intelligent text search and analysis.
Key features of the solution included:
Advanced Text Search: Azure OpenAI's natural language processing
capabilities,
the system can understand and search the legal text for answers to predefined
questions.
Precise Information Extraction: the system identifies an answer, it
extracts
the exact citation, providing a reference to the original text.
Reasoning Extraction: system also identifies and extracts the
reasoning behind
the answer, giving users a deeper understanding of the context.
The Impact
The integration of Azure OpenAI Services and
Google Cloud resulted in a powerful solution for Winder.AI’s customer. The system
can now accurately search and analyze vast amounts of legal text, providing precise
answers along with relevant citations and reasoning.
This solution has significantly improved the efficiency, accuracy, and depth of
legal text analysis for the customer. It not only saves considerable time and effort
but also enhances the quality of insights derived from the text. In conclusion, the
solution has empowered Winder.AI’s customer to harness the full potential of their
legal text corpus, paving the way for more informed and effective decision-making.